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The retention stage: These are beyond-the-funnel customers. You’ll use email sequences, customer accounts, and loyalty programs to keep these customers back for add-ons, upsells, and cross-sells. The goal of stages one through four is to keep the customer moving deeper down the funnel toward becoming a customer. The goal of stage five is to keep the customer coming back.
WordPress.org is the CMS version we’ve referred to throughout this article, and WordPress.com is the WordPress version of a website builder. WordPress.org is more complex to set up, but offers greater scope for customization. WordPress.com is simple to set up, but limited – we’d recommend it for blogs, but not much beyond that. We’ve written a whole article on the difference between the two, so definitely go check that out. 
How To Make a WordPress Website - For Beginners

Hi, Are there any web forums dedicated to building websites? I am not a technical person, but I have a clear sense of what I want, and I can't so far find it. I tried One.com but find it clunky and unpredictable to edit, and I tried Word Press but it was horrible. I'm looking for a forum where I can post what it is that I need and see if anyone can recommend a builder that will be suited to that purpose. Thanks for any suggestions!
You can absolutely do that. If you want to upgrade to a paid plan to get some of the features you want, then you can switch at any time through the My Products option in your account or with the help of a GoDaddy Guide. Once you upgrade your site will have all the same customizations and work that you've already put in place, just with the added features. See Website Builder plans and pricing for more info.
It is advised that you need to learn things first before putting a lot of effort in when it comes to sales funnels. It will be easier for a business to find its own niche and learn the ups and downs of business and after finding this out then it will be easier for you to engage with your customers and make your traffic and convert them into sales which is your main goal at the end of the day. 
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How To Build an Online Store in 10 Steps with Aja Dang
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